Guests with Disabilities
Guide for guests with disabilities
We welcome you to Lincoln Financial Field and invite you to enjoy one of the premiere sports and entertainment venues in America. We have made it a top priority to accommodate the needs of our guests with disabilities. It is our belief that the needs of our guests with disabilities should simply be an extension of the same courtesies that we tender to all guests and employees.
We take pride in serving all of our guests and hope you will enjoy your visit.
For your convenience or to answer any additional questions about the stadium and its accessibility, please contact the Guest Services Hotline at 267-570-4400, send an email to [email protected] or visit any of our Guest Services Booths located on the concourse behind Sections 121, 136, 206 and 226.
|GUIDE FOR GUESTS WITH DISABILITIES|
ADA SEATING LOCATIONS
Northeast Terrace 1
Northeast Terrace 2
Northeast Terrace 3
Southwest Terrace 1
Section 243ASSISTIVE LISTENING DEVICES (ALDs)
Lincoln Financial Field has been equipped with a highly advanced assistive listening system. ALDs are available at all Guest Services Booths located on the concourse behind Sections 121, 136, 206 and 226. Arrangements to use an assistive listening device can be made in advance by contacting the Guest Services Hotline at (VOICE: 267.570.4400. RELAY: 711)
BRAILLE INFORMATION GUIDES
COMMENTS, QUESTIONS, SUGGESTIONS
Lincoln Financial Field
Guest Services Manager
One Lincoln Financial Field Way
Philadelphia, PA 19148
DISABLED DROP-OFF ZONE
– Lot L located off Darien Street
– Lot J located off 11th Street
All guests can access these entrances to allow stadium access from this point. Game Day Staff will be available when you arrive for any additional assistance.
Headhouse Lobby, SCA Club & Suites Entrance (East side of the stadium) and West Club & Suites Entrance (West side of the stadium).
EMERGENCY EVACUATION PROCEDURES
FAMILY/COMPANION RESTROOMS Family restrooms are designed for the exclusive use of guests with disabilities and guests with small children. These restrooms are located on the concourse behind Sections 107, 119, Suite 17, Suite 118, Suite 166, C6, C16, C27, C35, 207, 213, 224, 231, 237 and 241. All family restrooms are accessible and equipped with baby changing tables.
GUEST SERVICES BOOTHS There are four (4) Guest Services Booths located on the concourse behind Sections 121, 136, 206 and 226. Guest Services Booths assist guests with lost and found, lost children, stadium directions, emergencies, general information and accomodations for guests with disabilities such as Braille guides, mobile captioning devices and assistive listening devices. The centers are staffed with knowledgeable attendants ready to assist guests needing information.
MOBILE CAPTIONING DEVICES As a service to our Guests who are deaf or hard of hearing, mobile captioning devices are available at all Guest Services Booths located on the concourse behind Sections 121, 136, 206 and 226. The mobile captioning devices receive and display locally-transmitted event captioning information.Guests who have an internet capable cell phone can download our captioning software prior to the event. Visit www.mobilecap.net and click INSTALLING mobileCAP. Follow the online instructions for your specific device.Arrangements to use a mobile captioning device can be made in advance by contacting the Guest Services Hotline at (VOICE: 267.570.4400. RELAY: 711)
NORTH END ZONE
North Gate is our ADA designated gate. Any persons with disabilities may use this gate for expedited entry as well as the SCA and West VIP entrances.PERSONAL CARE ATTENDANT POLICY
Lincoln Financial Field will provide complimentary admission for government-funded personal care attendants (PCAs) whose attendance is required to enable ticketed guests with severe disabilities (i.e., individuals who require around-the-clock assistance with all aspects of daily life) to attend events. Depending on the nature of the event and the location of the guest’s seat, the PCA will either be provided a seat or will be directed to a location in proximity to the guest where the PCA may stand (which may or may not be in view of the event). The PCA shall not participate in any services and attractions separate and apart from the guest who requires the assistance of the PCA.Any request for complimentary admission for a PCA must be made at the time of purchase of the guest’s ticket and through the Eagles Ticket Office at (215) 463-5500. The tickets must be picked up in person at the Eagles Ticket Office and the guest and PCA must both be present.
If Lincoln Financial Field discovers that the guest or PCA has misrepresented the purpose of the PCA’s attendance, or that the PCA has acted as a guest instead of performing the functions of the PCA while at an event, Lincoln Financial Field reserves the right to take all appropriate action including ejecting both the PCA and guest from the event and barring the PCA and guest from future entry.
However, due to tight seating arrangements and means of egress issues for large numbers of fans, the Eagles reserve the right to relocate patrons with service animals to the closest accessible seating area. We strongly urge patrons who plan to bring a service animal to a Lincoln Financial Field event to contact the Lincoln Financial Field ticket office at 215-463-5500 as soon as possible for potential seat relocating purposes.
WHEELCHAIR & COMPANION SEATING
For game day assistance and seating relocations, contact a game day staff member or visit the nearest Guest Services Booth located on the concourse behind Sections 121, 136, 206 and 226.
Guests who require a wheelchair for the duration of the event are encouraged to bring their own.