Guests with Disabilities
GUIDE FOR GUESTS WITH DISABILITIES
We welcome you to Lincoln Financial Field and invite you to enjoy one of the premier sports and entertainment venues in America. We have made it a top priority to accommodate the needs of our guests with disabilities. It is our belief that the needs of our guests with disabilities should simply be an extension of the same courtesies that we tender to all guests and employees.
We take pride in serving all of our guests and hope you will enjoy your visit.
For your convenience or to answer any additional questions about the stadium and its accessibility, please contact the Guest Services Hotline at 215-463-5500, send an email to [email protected] or visit any of our Guest Services Booths located on the concourse behind Sections 121, 136, 206 and 226.
|GUIDE FOR GUESTS WITH DISABILITIES|
ADA DESIGNATED GATE
Our North Gate is our ADA-designated gate. It is located next to our Remote Ticket Booth and in between the Xfinity Gate and the Lifebrand Gate. This gate is for guests with disabilities only. For any accommodations or questions, please contact the Fan Services Call Center at (215) 463-5500.
ADA SEATING LOCATIONS
Northeast Terrace 1
Northeast Terrace 2
Northeast Terrace 3
Southwest Terrace 1
Section 243ASSISTIVE LISTENING DEVICES (ALDs)
Lincoln Financial Field has been equipped with a highly advanced assistive listening system. ALDs are available at all Guest Services Booths located on the concourse behind Sections 121, 136, 206, and 226. Arrangements to use an assistive listening device can be made in advance by contacting the Guest Services Hotline at (VOICE: 267.570.4400. RELAY: 711)
COMMENTS, QUESTIONS, SUGGESTIONS
Lincoln Financial Field
Guest Services Manager
One Lincoln Financial Field Way
Philadelphia, PA 19148
– Lot L located off Darien Street
All guests can access these entrances to allow stadium access from this point. Game Day Staff will be available when you arrive for any additional assistance.
Headhouse Lobby, Hyundai Club & Suites Entrance (East side of the stadium), and Tork Club & Suites Entrance (West side of the stadium).
EMERGENCY EVACUATION PROCEDURES
FAMILY/COMPANION RESTROOMS Family restrooms are designed for the exclusive use of guests with disabilities and guests with small children. These restrooms are located on the concourse behind Sections 107, 119, Suite 17, Suite 118, Suite 166, C6, C16, C27, C35, 207, 213, 224, 231, 237, and 241. All family restrooms are accessible and equipped with baby changing tables.
GUEST SERVICES BOOTHS There are four (4) Guest Services Booths located on the concourse behind Sections 121, 136, 206, and 226. Guest Services Booths assist guests with lost and found, lost children, stadium directions, emergencies, general information, and accommodations for guests with disabilities mobile captioning information, sensory assistance items, and assistive listening devices. The centers are staffed with knowledgeable attendants ready to assist guests needing information.
MOBILE CAPTIONING INFORMATION Guests with a smartphone can download our captioning software prior to the event. Visit www.mobilecap.net and click INSTALLING mobileCAP. Follow the online instructions for your specific device. Guests can likewise access the mobile captioning site while inside Lincoln Financial Field by visiting www.mobilecap.net, entering their name and event ID code, 952. The program will begin running automatically.
PERSONAL CARE ATTENDANT POLICY
If Lincoln Financial Field discovers that the guest or PCA has misrepresented the purpose of the PCA’s attendance, or that the PCA has acted as a guest instead of performing the functions of the PCA while at an event, Lincoln Financial Field reserves the right to take all appropriate action including ejecting both the PCA and guest from the event and barring the PCA and guest from future entry.
However, due to tight seating arrangements and means of egress issues for large numbers of fans, the Eagles reserve the right to relocate patrons with service animals to the closest accessible seating area. We strongly urge patrons who plan to bring a service animal to a Lincoln Financial Field event to contact the Lincoln Financial Field ticket office at 215-463-5500 as soon as possible for potential seat relocating purposes.
WHEELCHAIR & COMPANION SEATING
For game day assistance and seating relocations, contact a game day staff member or visit the nearest Guest Services Booth located on the concourse behind Sections 121, 136, 206, and 226.
Guests who require a wheelchair for the duration of the event are encouraged to bring their own.