Guests with Disabilities

GUIDE FOR GUESTS WITH DISABILITIES

We welcome you to Lincoln Financial Field and invite you to enjoy one of the premier sports and entertainment venues in America. We have made it a top priority to accommodate the needs of our guests with disabilities. It is our belief that the needs of our guests with disabilities should simply be an extension of the same courtesies that we tender to all guests and employees.

We take pride in serving all of our guests and hope you will enjoy your visit.

For your convenience or to answer any additional questions about the stadium and its accessibility, please contact the Guest Services Hotline at 215-463-5500, send an email to [email protected] or visit any of our Guest Services Booths located on the concourse behind Sections 121, 136, 206 and 226.

GUIDE FOR GUESTS WITH DISABILITIES
Seating Bowl with ADA Seating 2016

ADA DESIGNATED GATE
Our North Gate is our ADA-designated gate. It is located next to our Remote Ticket Booth and in between the Xfinity Gate and the Lifebrand Gate. This gate is for guests with disabilities only. For any accommodations or questions, please contact the Fan Services Call Center at (215) 463-5500.
ADA SEATING LOCATIONS
Section 104
Section 105
Section 106
Section 112
Section 113
Section 118
Section 119
Section 122
Section 131
Section 136
Section 137
Northeast Terrace 1
Northeast Terrace 2
Northeast Terrace 3
Southwest Terrace 1
Section C4
Section C6
Section C21
Section C25
Section C27
Section M8
Section 202
Section 222
Section 223
Section 226
Section 227
Section 235
Section 242
Section 243ASSISTIVE LISTENING DEVICES (ALDs)
Lincoln Financial Field has been equipped with a highly advanced assistive listening system. ALDs are available at all Guest Services Booths located on the concourse behind Sections 121, 136, 206, and 226. Arrangements to use an assistive listening device can be made in advance by contacting the Guest Services Hotline at (VOICE: 267.570.4400. RELAY: 711)

COMMENTS, QUESTIONS, SUGGESTIONS
Meeting the needs of our guests with disabilities at Lincoln Financial Field is an ongoing commitment. In order to continually improve stadium accessibility, we ask that you contact us with your feedback via email to [email protected], call Fan Services at (215) 463-5500 (VOICE: 215.463.5500. RELAY: 711) or send mail to:

Lincoln Financial Field
Guest Services Manager
One Lincoln Financial Field Way
Philadelphia, PA 19148

CONCESSIONS
All concession stands at Lincoln Financial Field are accessible to guests with disabilities.

DROP-OFF ZONE
Lincoln Financial Field has two (2) drop-off zones:

– Lot L located off Darien Street
– Lot J located off 11th Street

All guests can access these entrances to allow stadium access from this point.  Game Day Staff will be available when you arrive for any additional assistance.

ELEVATORS
All public elevators at Lincoln Financial Field are available to guests with disabilities. Elevators can be found at the following locations:

Headhouse Lobby, Hyundai Club & Suites Entrance (East side of the stadium), and Tork Club & Suites Entrance (West side of the stadium).

EMERGENCY EVACUATION PROCEDURES
The staff at Lincoln Financial Field has been trained in proper procedures for emergency situations. In the event of an evacuation, Game Day Staff members will assist guests with disabilities and direct them to safe locations and exit routes.

FAMILY/COMPANION RESTROOMS Family restrooms are designed for the exclusive use of guests with disabilities and guests with small children. These restrooms are located on the concourse behind Sections 107, 119, Suite 17, Suite 118, Suite 166, C6, C16, C27, C35, 207, 213, 224, 231, 237, and 241. All family restrooms are accessible and equipped with baby changing tables.

GUEST SERVICES BOOTHS There are four (4) Guest Services Booths located on the concourse behind Sections 121, 136, 206, and 226. Guest Services Booths assist guests with lost and found, lost children, stadium directions, emergencies, general information, and accommodations for guests with disabilities mobile captioning information, sensory assistance items, and assistive listening devices. The centers are staffed with knowledgeable attendants ready to assist guests needing information.

MOBILE CAPTIONING INFORMATION Guests with a smartphone can download our captioning software prior to the event. Visit www.mobilecap.net and click INSTALLING mobileCAP. Follow the online instructions for your specific device. Guests can likewise access the mobile captioning site while inside Lincoln Financial Field by visiting www.mobilecap.net, entering their name and event ID code, 952. The program will begin running automatically.

PERSONAL CARE ATTENDANT POLICY
Lincoln Financial Field will provide complimentary admission for government-funded personal care attendants (PCAs) whose attendance is required to enable ticketed guests with severe disabilities (i.e., individuals who require around-the-clock assistance with all aspects of daily life) to attend events.  Depending on the nature of the event and the location of the guest’s seat, the PCA will either be provided a seat or will be directed to a location in proximity to the guest where the PCA may stand (which may or may not be in view of the event).  The PCA shall not participate in any services and attractions separate and apart from the guest who requires the assistance of the PCA.Any request for complimentary admission for a PCA must be made at the time of purchase of the guest’s ticket and through the Eagles Ticket Office at (215) 463-5500.  The tickets must be picked up in person at the Eagles Ticket Office and the guest and PCA must both be present.

If Lincoln Financial Field discovers that the guest or PCA has misrepresented the purpose of the PCA’s attendance, or that the PCA has acted as a guest instead of performing the functions of the PCA while at an event, Lincoln Financial Field reserves the right to take all appropriate action including ejecting both the PCA and guest from the event and barring the PCA and guest from future entry.

POWER-ASSISTED DOOR
Lincoln Financial Field is equipped with power-assisted doors at the following entrances: HeadHouse Lobby (North side of the stadium). Hyundai Club & Suite Entrance (East side of the stadium) and the Tork Club & Suite Entrance (West side of the stadium).

RESTROOMS
There are accessible public restrooms (men, women, and family) conveniently located throughout the stadium.

SENSORY ROOM
Presented by Children’s Hospital of Philadelphia (CHOP), the Lincoln Financial Field sensory room is located on the West Lower Suite Level. To access this room visit any Guest Services Booth or concierge desk to acquire a credential.

SERVICE ANIMALS

Service animals or those in training for guests with disabilities are permitted in Lincoln Financial Field. Please see a Game Day Staff member if any accommodations are required.

However, due to tight seating arrangements and means of egress issues for large numbers of fans, the Eagles reserve the right to relocate patrons with service animals to the closest accessible seating area. We strongly urge patrons who plan to bring a service animal to a Lincoln Financial Field event to contact the Lincoln Financial Field ticket office at 215-463-5500 as soon as possible for potential seat relocating purposes.

TICKETS
The Eagles Ticket Office is located in the Pepsi Lobby at the Northside of the stadium, open Monday through Friday 9 am to 5 pm. Hours are extended to accommodate the needs of specific events. For ticket information, call the ticket office (VOICE: 215.463.5500 RELAY: 711) or send an email to [email protected].

TOURS
Tours of Lincoln Financial Field are available on non-event days. To learn more and to schedule a tour, visit lincolnfinancialfield.com/stadium-tours.

WHEELCHAIR & COMPANION SEATING
Lincoln Financial Field provides wheelchair & companion seating with enhanced sightlines on all levels. Be advised that Lincoln Financial Field personnel reserves the right to take appropriate legal action against individuals who fraudulently obtain wheelchair & companion seats.

For game day assistance and seating relocations, contact a game day staff member or visit the nearest Guest Services Booth located on the concourse behind Sections 121, 136, 206, and 226.

WHEELCHAIR ESCORTS
A limited number of wheelchairs are available for transporting guests from the gates to their stadium seating location. Guests may arrange for pre-event wheelchair assistance by contacting a Gate Supervisor at any entrance. Guests needing assistance post-event should contact a game day staff member or visit one of the Guest Services Booths located on the concourse behind Sections 121, 136, 206, and 226. Guests in Suite areas should contact the Concierge desk on their level to request a wheelchair escort or additional assistance.

Guests who require a wheelchair for the duration of the event are encouraged to bring their own.