|NFL Implements Fan Code of Conduct | Soccer Specific Prohibited Items
AAA Mid-Atlantic Roadside Assistance AAA offers post-game roadside assistance for up to three (3) hours following each Eagles home game. Limited service is available including lockout rescue, flat tire service and jump-starts. For assistance, Guests are encouraged to call 1.800.AAA.HELP or contact your nearest event staff or security personnel.
Eagles Fan Zone Party The Eagles Fan Zone Party takes place before each Eagles home game in the Hall of Fame Club at Citizens Bank Park. The party features a delicious all-you-can-eat buffet, unlimited beer, wine, and soft beverages, various forms of entertainment, a gift from the team, and a ticket to the Eagles game. The Eagles Fan Zone Party is perfect for entertaining clients, rewarding top-performing employees, or treating family and friends to an Eagles Football game. For additional information on our Premium seating areas, please call the Premium Services Hotline at 267.570.4150 or visit PhiladelphiaEagles.com/tickets/premium-seating/aaa-ultimate-fanzone.html.
Eagles Fan Zone Seats Eagles Fan Zone is located in Sections C9 to C15 of Lincoln Financial Field.. Eagles Fan Zone tickets for Section C9 through C15 are valid for stadium admission. However, they do NOT entitle the ticket holders access to the SCA or West Club Lounges.
ADA/Accessibility The Eagles have made it top priority to accommodate the needs of our Guests with disabilities. We welcome members of our disabled community to Lincoln Financial Field, which is fully compliant with the Americans with Disabilities Act.
Lincoln Financial Field is designed with accessible parking, accessible vehicle drop off areas, power assisted doors, restrooms, concessions, water fountains, ATMs, seating areas, assistive listening devices, a TDD phone, mobile event captioning devices, as well as Braille guides and menus for all concessions. Please refer to the Guide for guests with disabilities for more detailed information online at LincolnFinancialField.com or by calling the Guest Services Hotline at 267. 570.4400 (VOICE: 267.570.4400. RELAY: 711)
ADA Ticket Fraud ADA ticket fraud includes, but is not limited to, the misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, revocation of tickets or ejection.
Address The street address for Lincoln Financial Field is: One Lincoln Financial Field Way, Philadelphia PA 19147. Guests using a GPS for transportation assistance will receive better results by using: 1020 Pattison Avenue, Philadelphia PA 19147.
Aisle Policy In order to not miss any action of Eagles football, Lincoln Financial field event staff will ask guests to wait at the top of the aisle until the end of a play to return to their seats. This policy will be enforced throughout the game and your cooperation is appreciated.
Alcohol Policy Lincoln Financial Field, Aramark Concessioms, Contemporary Services Corporation and APEX work hard to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below and are also posted at concession locations.
- All guests purchasing alcohol, who appear to be less than 30 years old, must present a valid ID.
- No alcohol will be sold to guests who appear intoxicated.
- There will be a two (2) beer limit, per transaction, at concession stands and portable concessions.
- There will be a one (1) beer limit, per person, by a roving vendor.
- Alcoholic beverages served in Premium Areas such as the Touchdown Club, Red Zone North and South Lounge will not be permitted to leave the Premium Area. All alcoholic drinks must be disposed of before leaving the Premium Area.
- Management reserves the right to cut off alcohol sales at its discretion.
- Guests passing alcohol to minors will be ejected and subject to arrest.
- Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected.
- We reserve the right to refuse the sale of alcohol to any guest.
- Alcoholic beverages may not be brought into the stadium. Any attempt to bring alcohol into the stadium will be considered a violation of the Code of Conduct and may result in the guest being ejected, arrested or tickets being revoked.
- Members of the Game Day Staff are specifically trained and available to assist fans with alcohol related incidents.
Please refer to the Designated Driver Program and MADD (Mothers Against Drunk Driving) for more information on responsible drinking at Lincoln Financial Field.
Animals Service dogs and service dogs in training are permitted at Lincoln Financial Field. All other animals are prohibited. If you require ADA accomodations, contact our Guest Services Hotline at 267.570.4400. Please refer to Prohibited Items and Behavior.
ATM's There are nine (9) ATMs available at the following locations: HeadHouse Lobby, 106, 113, 122, 136, C6, C27, 226, 242.
Baby Changing Tables For your convenience, baby changing tables are located in all family restrooms throughout Lincoln Financial field. Please refer to Family Restrooms for specific stadium locations.
Bag Search Lincoln Financial Field prohibits bags larger than 12" x 12" x 12" from being brought into the stadium. All bags are subject to search upon entry and are subject to additional searches within the stadium. This policy is in effect for all guests of Lincoln Financial Field and we encourage guests to enter the stadium early to avoid delays.
Banners and Signs Signs, banners or similar items that are obscene or indecent, not event-related, potentially offensive to other patrons, capable of blocking the views of other guests or otherwise deemed dangerous or inappropriate by the Eagles are prohibited. They may not contain commercial messages, logos or political endorsements and may not be hung on the stadium structure. Signs on poles or sticks larger than 2 feet in length, constructed of wood or metal material, are also not permitted. Lincoln Financial Field reserves the right to confiscate signs that are in violation of stadium policy.
Bottles, Cans & Beverage Containers Bottles, cans or beverage containers of any kind are not allowed into Lincoln Financial Field. A search will be conducted at the gates to prevent these and other prohibited items from entering the stadium. Exceptions will be made for those with medical requirements and/or special needs. Please refer to Prohibited Items and Behavior for more information.
Bud Light Eagles Nest The Bud Light Eagles Nest is located in the Upper Concourse in the Northwest corner near Section 131. To access this area, guests must be over 21 years of age (or be accompanied by a legal guardian) and must have a game ticket designated for entry to the Bud Light Eagles Nest. Passes cannot be purchased but can be obtained by entering the sweepstakes on the Bud Light Eagles Nest website.
Bud Zone Bar The Bud Zone Bar is located on the concourse behind Section 134 at Lincoln Financial Field. It features televisions and ice cold beverages from the Anheuser-Busch family of brands. The Bud Zone Bar is the perfect place to visit during the game.
Cameras Cameras (still only) are permitted inside Lincoln Financial Field as long as their use does not interfere with the game or other guests' enjoyment of the game. Feel free to ask event staff to snap a picture of your group to capture your special moment at Lincoln Financial Field! Video cameras video recording of events at Lincoln Financial Field is prohibited.
Cell Phones Cell phones are allowed in the stadium as long as their use does not interfere with other guests enjoyment of the game.
Cheerleader and SWOOP Appearances Guests have the opportunity to book Philadelphia Eagles Cheerleaders and SWOOP for appearances at a company party, grand opening, or other corporate functions. If you are interested in having our Cheerleaders mingle with your guests, please call 215.463.2500 for more information on how to submit a request. For SWOOP appearances, please call 215.339.6886 for more information on how to submit a request.
Children's Ticket Policy Children two (2) years of age and under do not need a ticket to enter Lincoln Financial Field. They must be seated on a parent or guardian's lap and not interfere with the sightlines of other guests. All children who have reached their third birthday must have a ticket for admission and sit in their own seat. Children must have a ticket to receive a promotional item.
Club Lounges All Presidents Club guests, Touchdown Club members, Suite guests and Club seatholders are invited to visit the two (2) exclusive Club Lounges during events at Lincoln Financial Field. The two 40,000 square-foot Club Lounges are located on the Club levels of the east and west sidelines. These spacious Lounges have full-service bars, concession stands and merchandise shops. For additional information on our Premium seating areas, please call the Premium Services Hotline at 267.570.4150 or send an email to clubseats@LincolnFinancialField.com.
Club Seats There are 8,740 Club Seats at Lincoln Financial Field. Club Seatholders have access to the Club Lounges two (2) hours prior to the start of Eagles games, and no less than one (1) hour prior to the start of other events. They also have access to the Club Lounges for one (1) hour following the conclusion of every event. For additional information on our Premium seating areas, please call the Premium Services Hotline at 267.570.4150 or send an email to clubseats@LincolnFinancialField.com.
Code Of Conduct The Philadelphia Eagles are committed to creating a safe, comfortable and enjoyable experience for all guests, both inside Lincoln Financial Field and throughout our parking areas. Our staff will proactively intervene to support an environment where are guests can enjoy the event experience free from the following behaviors:
- Abusive, foul or disruptive language and obscene gestures
- Intoxication or other signs of impairment related to alcohol consumption or drug use
- Fighting, taunting or threatening remarks or gestures
- Sitting in a location other than the guests ticketed seat
- Displays of affection not appropriate in a public setting
- Obscene or indecent clothing
- Any disruption to the progress of the event by guests actions
- Any behavior which otherwise interferes with other guests' enjoyment of the game
Each guests should hold his or her ticket and be ready to display it to event staff or stadium security to verify their seat location. Violations of the Code of Conduct may result in the guest being ejected, arrested by police, or having his/her tickets revoked. All Season Ticket Holders are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets.
Guests are encouraged to report issues and concerns by:
- Texting 78247 followed by the word ASSIST <space> your issue and location
- Calling the In-Stadium Hotline at 267.570.4444
- Contacting nearby game day staff or security personnel
Please refer to Reporting Fan Behavior for additional information.
Concessions Aramark is the concessionaire for Lincoln Financial Field. For your convenience, all concession stands at Lincoln Financial Field accept MasterCard, Visa and American Express.
Concierge Desks Concierge desks are located in all Premium Areas to assist guests with lost and found, lost children, stadium directions, emergencies, general information and accommodations for guests with disabilities. These desks are staffed with knowledgeable attendants ready to assist guests needing information.
Customer Service Guests with a compliment, complaint or comment may express it, in person, at one of the Guest Services Centers located on the concourse behind Sections 121, 136, 206 and 226. Premium guests are encouraged to fill out a comment card at the Concierge desks located in all Premium Areas. Additional written feedback may be directed to fanfeedback@LincolnFinancialField.com or by calling the Guest Services Hotline at 267.570.4400.
Designated Driver Program As part of Lincoln Financial Fields commitment to public safety, guests can receive a Designated Driver wristband and coupon for a free soft drink. Please visit a Guest Services Centers located on the concourse behind Sections 121, 136, 206 and 226, Concierge desk in a Premium Area or any of our remote locations to sign up.
Eagles Kids Club Kids age 14 and under have the chance to become a member of the Eagles Kids Club, the largest kids club in the NFL! Eagles Kids Club members receive monthly opportunities to enter contests, win prizes and participate in once-in-a-lifetime events at Lincoln Financial Field. For more information, visit www.PhiladelphaEagles.com/fanzone/kids-club.html, email to kidsclub@PhiladelphiaEagles.com or call 267.570.4300.
Eagles Youth Partnership Founded in 1995, Eagles Youth Partnership (EYP) is the charitable wing of the Philadelphia Eagles. Tackling childrens health and education issues, EYP teams the Eagles organization and its players with corporate and community partners to deliver services, grants, incentives and messages to children that positively influence their lives. The signature programs of EYP are the Eagles Eye Mobile and Eagles Book Mobile, which provide free eye exams, eyeglasses, storybook readings and books for underprivileged children in the Greater Philadelphia region.
In 2010, the Philadelphia Eagles were recognized by Beyond Sport as one of the three (3) top professional sports teams in th world because of the off-the-field impact of Eagles Youth Partnership.
Eagles Youth Partnership and the Philadelphia Eagles host Eagles Flight Night! at Lincoln Financial Field. This ticketed fund raiser features a live practice, interactive games, prizes and the opportunity to win the jersey off a players back! All proceeds benefit the programs of EYP. For more information visit EaglesYouthPartnership.org or call 215.463.2500.
Eagles Youth Partnership's Mission To enhance opportunities and improve the quality of life for children and youth in the Greater Philadelphia region through health and education partnerships.
Elevators Lincoln Financial Field is equipped with elevators at the following locations:
Elevator service priority is given to guests with disabilities followed by Club and Suite guests. Please be mindful of the elevator line procedure in the lobbies.
- SCA Club & Suite Entrance
- West Club and Suite Entrance
- HeadHouse Lobby
Emergencies If you need immediate assistance, please notify the nearest event staff, security personnel, Philadelphia Police, visit a Guest Services Center located on the concourse behind Sections 121, 136, 206 and 226 or or a Concierge desk located in all Premium Areas.
Guests are also encouraged to call our In-Stadium Hotline number at 267.570.4444 for assistance or send a text to 78247 then the word ASSIST <space> your issue and location.
In the event of a serious emergency at Lincoln Financial Field, all event staff, security personnel, Philadelphia Police and Philadelphia emergency response agencies are ready and available to assist all guests, including guests with disabilities. Pertinent information regarding the emergency situation and evacuation procedures will be provided over the public address system and on stadium televisions and scoreboards.
Entrances There are seven (7) guest entrances to Lincoln Financial Field. These locations are as follows:
- Northeast Gate: Northeast corner of the stadium
- XFINITY Gate (formerly Comcast Gate): Northwest corner of the stadium
- Verizon Wireless Gate: West side of the stadium
- South Gate: South corner of the stadium
- HeadHouse VIP Gate: Touchdown Club, Red Zone Suites & Seats, Tailgate Club Guests only
- SCA Club & Suite Entrance: Suiteholders, Club Seatholders, and Guests with disabilities only
- West Club & Suite Entrance: Suiteholders, Club Seatholders, and Guests with disabilities only
Escalators Escalators are located behind Sections 125, 128, 135, 227, 235 and 241.
Family Restrooms Family restrooms are designed for the use of guests with small children and guests with disabilities. These restrooms are located on the concourse behind Sections 107, 119, Suite 17, Suite 118, Suite 166, Sections C6, C16, C27, C35, 207, 213, 224, 231, 237 and 241. All family restrooms are accessible and equipped with baby changing tables.
Family Section (Alcohol-Free) The alcohol-free Family section is located in Section 217. This section was created to give families the option to enjoy the event in an alcohol-free environment.
Fan Mail Letters to Eagles players should be sent directly to:
Player Name c/o Philadelphia Eagles
One NovaCare Way
Philadelphia, PA 19145
The Eagles Organization cannot assume responsibility for lost or misdirected articles. Due to a large volume of requests, the Eagles do not accept items to be signed by players or take responsibility for the return of personal items.
First Aid For guest safety and convenience, there are six (6) first aid locations at the stadium where medical treatment is available. First aid stations can be found in the following locations: HeadHouse Lobby, 114,136, 217, 233 and 242
Football Return Policy Any footballs that enter the seating area, at any time, may be kept by the Guests.
Gate Opening Times The HeadHouse Plaza, located at the North end of the stadium, will generally open three (3) hours prior to Eagles games. Club and Suites will typically open two (2) hours prior to the scheduled start of the game. Inner stadium gates will open an hour and a half (1½ ) prior to the start of the game. For specific event information, log on to LincolnFinancialField.com for a complete schedule of gate opening times or call our Guest Services Hotline at 267.570.4400.
Gender Specific Search Lines At every gate and entrance, signs designate each security search line as: Male, Female or Family. Family lines are for groups that prefer to stay together through the security process. Please locate and follow the signs for your designated security search line.
Go Green! The Philadelphia Eagles are committed to improving the environment – we already wear green, think green and bleed green. Now it's time to GO GREEN! Recycling and clean green power initiatives have been launched at the team's offices within the NovaCare Complex as well as Lincoln Financial Field. Please make sure to recycle all plastic bottles in the appropriate, Go Green! receptacles located throughout the concourses. When you go to Lincoln Financial Field, GO GREEN! RECYCLE!!!
Our Mission - to GO GREEN!
To create and sustain championship performance on the field and in the community through programs that promote the quality of life in our region, green the environment and to improve our impact on the planet.
Guest Services Centers There are four (4) Guest Services Centers located on the concourse behind Sections 121, 136, 206 and 226. Guest Services Centers assist guests with lost and found, lost children, stadium directions, emergencies, My First Eagles Game Certificates and accommodations for guests with disabilities such as Braille guides, text pagers and assistive listening devices. These centers are staffed with knowledgeable attendants ready to assist guests needing information.
HeadHouse & Headhouse Plaza While Lincoln Financial Field is a bold testament to the Eagles present and future, we have not forgotten the past. As you enter the Lincoln Financial Field HeadHouse, you'll be engulfed by memories of Eagles seasons past. Included in our visual presentation is a franchise timeline, featuring some of the Eagles defining moments. The HeadHouse is one of the signature design elements of Lincoln Financial Field; built in tribute to the old railroad stations in Pennsylvania. This stand-alone building on the North side of the Stadium is open all year round and contains the Eagles Ticket Office, the Eagles Pro Shop, Red Zone Lounge and the ten (10) Red Zone Suites.
A destination point all by itself, the HeadHouse Plaza is located just inside the gates at the North end of Lincoln Financial Field. The 100,000 square-foot plaza features a giant video screen, entertainment, food and beverages, a team store, the Miller Lite Tailgate Zone, Touchdown Club and the Interactive Zone featuring an array of games and entertainment options for kids and adults alike.
Housekeeping & Maintenance As our mission statement reads, Lincoln Financial Field strives to present our guests with a safe, clean and friendly environment at all times during your visit. If you see or experience a housekeeping problem or maintenance concern, please notify your nearest event staff member, visit a Guest Services Center located on the concourse behind Sections 121, 136, 206 and 226 or a Concierge desk located in all Premium Areas.
Guests may also call our In-Stadium Hotline at 267.570.4444 to report an issue or send a text to 78247 followed by the word ASSIST <space> your issue and location. A member of Lincoln Financial Field staff will be immediately dispatched to the location to remedy the situation. If you would like to voice a concern, post-event, please contact the Guest Services Hotline at 267.570.4400.
In-Stadium Hotline (x4444) Guests who wish to anonymously report fan behavior without alerting an event staff, security personel or Philadelphia Police may do so by calling our In-Stadium hotline number at 267.570.4444. Lincoln Financial Field staff are trained to respond quickly and accordingly. Please refer to the Text Message Service for additional information on anonymously reporting fan behavior at Lincoln Financial Field.
Lost And Found All guests looking to claim or report lost items during an event should visit one of the Guest Services Centers located on the concourse behind Sections 121, 136, 206 and 226 or a Concierge desk located in all Premium Areas. Guests inquiring about lost items at previous events should contact the Lost and Found hotline at 267.570.4094 or send an email to lostandfound@LincolnFinancialField.com.
Lost items will be kept for one month; those unclaimed after that time will be donated to charity. Lincoln Financial Field cannot be held responsible for lost or damaged items.
Lost Children And Guests Lost children and guests should be taken to one of the Guest Services Center located on the concourse behind Sections 121, 136, 206 and 226 or a Concierge desk located in all Premium Areas. Parents looking for a lost child should check with the nearest event staff, security personnel or Philadelphia Police for assistance. For safety reasons, Lincoln Financial Field is unable to make stadium-wide announcements for lost children or Guests. Please refer to the Safe in the Seat Program for more details.
MADD (Mothers Against Drunk Driving) Lincoln Financial Field and the Philadelphia Eagles have teamed up with MADD to promote guest safety. For more information on MADD services, visit the MADD booth located on the concourse behind Section 120.
Media Entrance The entrance for the media is located on the west side of the stadium just south of the Verizon Wireless Gate. Only members of the media with proper credentials may use this entrance. Upon entering, bags will be inspected and tagged accordingly.
Merchandise For your convenience, all points of sale accept MasterCard, Visa, American Express, Discover and Travelers Checks. The Eagles Pro Shop in the HeadHouse Plaza is open seven (7) days a week during the season. The daily operating hours are: Monday–Saturday, 10 am to 5 pm, and Sunday, 11 am to 4 pm. For convenient shopping, visit http://store.PhiladelphiaEagles.com or please call 888.24.STUFF.
Miller Lite Tailgate Zone The Miller Lite Tailgate Zone is located in the HeadHouse Plaza at Lincoln Financial Field. This area is open to the public with seating and televisions to entertain pre-game. It also features pre-game appearances by Eagles Cheerleaders, Eagles alumni, and of course, ice cold beverages from the Miller Brewing Company family of brands.
Miller Lite Phlite Deck The Miller Lite Phlite Deck is the ultimate destination for Eagles fans who love to party! Located on the south corner behind Section 107, the Miller Lite Phlite Deck provides the most exciting atmosphere and the ultimate Eagles football experience. You must have a game ticket, credential and be 21 years of age or older to enter the Miller Lite Phlite Deck. Adults under the age of 30 must show proof of age to purchase alcoholic beverages. For more information, log onto PhiladelphiaEagles.com/millerlite.
My First Eagles Game Certificates To commemorate a first visit to Lincoln Financial Field and a Philadelphia Eagles game, sign up to have a My First Eagles Game Certificated mailed to your home address. Visit the nearest Guest Services Center located on the concourse behind Section 121, 136, 206 and 226 to sign up for your certificate. They are encouraged for guests of ALL ages - young and old! For additional questions concerning our My First Eagles Game Certificate program, contact the Guest Services Hotline 267.570.4400.
National Anthem The Philadelphia Eagles hold tryouts for the National Anthem each year in the spring/summer. For information on tryouts, please visit PhiladelphiaEagles.com or call the Eagles Marketing Department at 215.463.2500.
Parking & Tailgating Parking areas are generally open (5) five hours prior to kick off. Reserved parking is available for Suiteholders, Touchdown Club members, Red Zone Seatholders and Club Seatholders only. In conjunction with the safety directives of the NFL, all reserved parking areas are subject to a vehicle inspection prior to an event.
Tailgating is not permitted in the parking lots north of Pattison Avenue and west of Darien Street (Lots Q-W and the lot near the Nova Care Complex.) You can obtain a map of these parking areas by clicking: www.LincolnFinancialField.com/stadiuminfo/maps.Payphones/TDD Phone For your convenience, a payphone is located on the main concourse behind Section 137. This phone is equipped with TDD capabilities (Telecommunications Device for the Deaf)
Smoking (except in designated areas)
Bags larger than 12" x 12" x 12"
Animals (except service dogs to aid guests with disabilities)
Bottles, cans and beverage containers of any kind*
Food not wrapped in clear plastic*
Hard sided coolers*
Fireworks, firearms and weapons of any kind
Noisemakers (including but not limited to air horns, cowbells, whistles and instruments)
Signs or flags on sticks or poles
Video cameras and the use of video capable cell phones
Abusive, foul or disruptive language or clothing
Trespassing, soliciting, peddling and loitering
Any other item or action deemed dangerous or inappropriate
Guests who appear to be intoxicated will not be permitted admittance into the stadium.
*Exceptions will be made for those with medical requirements and/or special needs.
Pennsylvania Lottery Machines Check out the new Eagles Instant Scratch Off Ticket game from the Pennsylvania Lottery, featuring six (6) top cash prizes of $50,000. Machines are located throughout Lincoln Financial Field, so why not try your luck when you're at the game. PA Lottery vending machines are located behind the following sections: 106, 122, C6, C16, and in the HeadHouse Lobby. Each ticket is $5. If you win a cash prize, it may be redeemed at the Eagles Ticket Office window in the HeadHouse Lobby. Must be 18 or older to play. Proceeds benefit older Pennsylvanians.
In conjunction with the National Football League and for the safety of our guests and employees, the following are prohibited:
Any attempt to bring alcohol into the stadium will be considered a violation of the Code of Conduct and may result in the guest being ejected, arrested or tickets being revoked. All persons and/or their belongings are subject to search. Violators of the rules of any State or City laws will be refused admission, asked to leave or ejected from stadium property. Guests are encouraged to return prohibited items to their vehicles. Lincoln Financial Field cannot safeguard items which are not permitted to be brought into the stadium.
Hand-held radios for personal use are allowed in the stadium as long as they are not larger than 12" x 12" x 12" and do not distract from the enjoyment of other guests. For the comfort of those seated around you, headphones are encouraged.
94WYSP is the flagship radio station of the Philadelphia Eagles and will broadcast all Preseason, Regular season and playoff contests in 2010. Game day broadcasts can also be heard on Sportsradio 610 WIP as well as Eagles radio network affiliates across Pennsylvania, New Jersey and Delaware. The Eagles pre-game show, heard exclusively on 94WYSP, is broadcast LIVE from the HeadHouse Plaza at Lincoln Financial Field.
Recycling Please refer to the Go Green! program for more information on green initiatives at Lincoln Financial Field and within the Philadelphia Eagles organization.
Red Zone Seats Eagles fans within the first two rows of Sections 128 to 131 in the North end zone and Sections 109 to 112 in the South end zone are members of our Red Zone. Red Zone members enjoy access to an all-inclusive pre-game buffet before every home game. Other benefits of membership include halftime access to the Red Zone Lounges, pre-game sideline passes and a luncheon at Training Camp. For additional information on our Premium seating areas, please call the Premium Services Hotline at 267.570.4150 or send an email to clubseats@LincolnFinancialField.com.
Re-Entry Guests may not exit and re-enter the stadium using the same ticket. However, in case of an emergency, you may receive permission from a Gate Chief, who will permit re-entry to the stadium at the same gate. In addition, you will be required to go through the security search process for a second time. Guests who leave the stadium, without scanning a ticket out by a Gate Chief, will not be permitted to re-enter the stadium with the same ticket.
Reporting Fan Conduct We are committed to improving the game day experience and providing a safe, clean and friendly environment. Call our In-Stadium Hotline at 267.570.4444 or text 78247 followed by the word ASSIST <space> and your issue and location.
Restrooms There are public restrooms (men, women and family) conveniently located throughout the stadium. All restrooms are accessible to our guests with disabilities.
Safe In The Seat Program Children and guests can receive a free ID bracelet featuring a space to write your seat location. The Safe in the Seat Program aids in reuniting lost children and guests with their appropriate parties. These bracelets are available at all Guest Services Centers located on the concourse behind Sections 121, 136, 206 and 226. Safe in the Seat bracelets are not valid in place of a ticket. For help with a lost child or guest, please notify your nearest event staff, security personnel, Philadelphia Police, Guest Services Center or Concierge Desk.
Scoreboard Messages Personalized messages can be displayed on the scoreboard of Lincoln Financial Field during an Eagles home game. Advance registration and a $25 donation made payable to Eagles Youth Partnership is required and is subject to availability. For more information, please call 215.463.2500. Lincoln Financial Field is not able to page guests using scoreboard messages.
The City Ordinance of Philadelphia prohibits smoking in public places and workplaces, including sports facilities. At Lincoln Financial Field, smoking is PROHIBITED in ALL AREAS of the stadium. Designated smoking areas are available in the following locations.
Outside the Verizon Wireless Gate across from Section 101
Outside the south of the stadium across from Section 113
Outside each Club and Suite entry (Club & Suite guests only)
Violators of this policy may be ejected from the stadium. All Season Ticket Holders are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets.
Special Events at Lincoln Financial Field With our wide variety of spaces and amenities, Lincoln Financial Field is the perfect place to host an event of any size. Each of our spaces offers a unique atmosphere that can be customized with seating arrangements and decor to suit your needs. With an experienced staff ready to guide you through the process of planning an event in one of our marquee spaces, we will work with you to create an unforgettable event. Book your event today! Call 215.677.6100 or send an email to specialevents@LincolnFinancialField.com.
Standing Guests that enter Lincoln Financial Field are encouraged to enjoy the event from the comfort of the seat that is indicated on their ticket. Please keep in mind that when you stand, you block the view of other Guests seated behind you. It is not the Eagles intent to limit enjoyment of the game and cheering after great plays, but continuous standing in the seating areas will not be tolerated. Please follow the direction of event staff, security personnel and Philadelphia Police.
Suites There are 172 Luxury Suites at Lincoln Financial Field. They are located in six (6) separate areas throughout the stadium:
- 71 Lower Level Suites (34 rows off of the field on the east and west sides of the stadium)
- 10 Red Zone Suites (HeadHouse)
- 14 Presidents' Club Suites (stacked on top of the Lower Level Suites on the west side of the stadium)
- 77 Club Level Suites (above the Club Level seating on the east & west sides of the stadium).
For additional information on our Premium seating areas, please call the Premium Services Hotline at 267.570.4150 or send an email to clubseats@LincolnFinancialField.com.
Taxi Service Taxi cabs are available at the northeast corner of Broad Street and Pattison Avenue, directly next to the Broad Street Line subway station. Taxis are staged at this location for drop off pre-game and pick-up post-game. Please refer to the Designated Driver program and MADD (Mothers against Drunk Driving) for more information on responsible drinking at Lincoln Financial Field.
Tickets The Eagles Ticket Office is located in the HeadHouse Lobby at the North side of the stadium, open Monday through Friday; 9 am to 5 pm. Hours are extended to accommodate the needs of specific events. For ticket information, call 215.463.5500, Ticketmaster at 215.336.2000, send email to tickets@LincolnFinancialField.com or visit PhiladelphiaEagles.com/tickets/index.html.
Television Broadcasts Preseason games will air on selected networks, local or national, depending on the game date. All Eagles regular season games are controlled by the NFL's national network partners (NBC, CBS, FOX, ESPN and NFL Network). Check local listings for channels and times.
Text Message Service Guests who wish to report issues and concerns, ask for information or call for assistance in a fast, easy and convenient way can do so by texting our GuestASSIST text message service. Send your text to 78247 then the word ASSIST <space> your issue and location. Stadium personnel are trained to respond quickly and accordingly. Standard SMS text rates may apply.
Ticket Policy We value the enthusiasm of our guests, but ask that all guests exercise good judgment and observe our Code of Conduct. Guests should respect the rights of others by displaying proper decorum.
All Season Ticket Holders are responsible for their conduct as well as the conduct of their guests and persons using their tickets. Violations, by Season Ticket Holders or anyone, may result in revoked account privileges without reimbursement to the Season Ticket Holder, persons using their tickets and/or the holder of the ticket license at the discretion of the Philadelphia Eagles and Lincoln Financial Field.
For more information regarding tickets, you can contact the Eagles Ticket Office at Lincoln Financial Field by calling 215.463.5500 or via email at tickets@LincolnFinancialField.com.
Guests are required to possess their ticket stub, at all times, once they enter the stadium. Guests must show their ticket to any stadium staff member when requested to do so. Failure to produce a valid game day ticket may result in ejection from the stadium.
Children two (2) years of age and under do not need a ticket to enter Lincoln Financial Field.
Ticket Replacement Policy (Lost or Stolen Tickets) Only the account holder of record may request and receive replacement tickets. Requests must be made in writing to the Eagles Ticket Office with proof of identification. In the case of stolen tickets, a copy of the police report must be submitted. Replacement tickets will be issued at the discretion of the Eagles Ticket Office and may not be available until the day of the event. Account Holders caught fraudulently requesting replacement tickets are subject to account revocation. Fax written requests, with proof of identification, to 267.570.4040. For more information on this policy, please contact the Eagles Ticket Office at 215.463.5500 or via email at tickets@LincolnFinancialField.com
Touchdown Club The Touchdown Club at Lincoln Financial Field has a membership of 200 ardent Eagles fans. Members of this exclusive Club have seats on the 50-yard line in Section 101 and C1. They enjoy access to an all-inclusive pre-game buffet in the Touchdown Club Tent within HeadHouse Plaza. Other benefits of membership include access to the Club Lounges, reserved parking, pre-game sideline passes, an Eagles road trip, a luncheon at Training Camp, and an invitation to an annual State of the Eagles Breakfast. For additional information on our Premium seating areas, please call the Premium Services Hotline at (267) 570-4150.
Tours Of Lincoln Financial Field Based on availability, group (10 or more) and walk-up tours of Lincoln Financial Field are available on non-event days. Guests will get a behind-the-scenes perspective of Lincoln Financial Field that a majority of fans never see. Based on availability, the tour includes: press box, Eagles or Temple locker room, press interview room, field, broadcast booth, a Suite and much more! To schedule a tour, call the Tour Hotline at 267.570.4510 or www.LincolnFinancialField.com/stadiuminfo/stadiumtours.asp for more information.
VIP Will Call The VIP Will Call windows are located at the West Club and Suites entrance and also at the SCA Club and Suites entrance. Tickets are available here for guests with seating locations that include Club Seats, Suites, Presidents Club, Touchdown Club and the Red Zone Suites.
Water Fountains All water fountains are accessible to our guests with disabilities. Water fountains can be located on the concourse behind Sections 103, 118, 122, C3, C19, C24, C38, 204 and 222.
Website And Internet Visit PhiladelphiaEagles.com for the latest information on the Eagles. You won't want to go anywhere else to catch up with the Eagles. Read daily features, On the Inside columns and answer our Daily Poll. Also, visit LincolnFinancialField.com for information, maps, seating guides, Premium Seating purchases, special event news and for exclusive looks inside the finest venue in all of sports!
Wheelchairs A limited number of wheelchairs are available for transporting guests from the gates to their stadium seating location. Guests may arrange for pre-eventwheelchair assistance by contacting a Gate Supervisor at any entrance. Guests needing assistance post-event should contact an event staff member, security personnel or visit one of the Guest Services Centers located on the concourse behind Sections 121, 136, 206 and 226. Guests in Suite areas should contact the Concierge desk on their level to request a wheelchair escort of additional assistance. Guests are asked to supply their own wheelchair if they need one for the duration of the game.
The Will Call windows are located at the northwest side of the HeadHouse Plaza, next to the XFINITY Gate (formerly Comcast Gate). Will Call always opens at least 3 hours prior to kickoff. To claim tickets at will call, guests must show proper identification that matches the name on the tickets. Lincoln Financial Field does not accept any responsibility for third party will call.