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ADA/Accessibility
The Eagles have made it top priority to accommodate the needs of our Guests with disabilities. We welcome members of our disabled community to Lincoln Financial Field, which is fully compliant with the Americans with Disabilities Act. Lincoln Financial Field is designed with accessible parking, accessible vehicle drop off areas, power assisted doors, restrooms, concessions, water fountains, ATMs, seating areas, Assistive Listening Devices, a TDD phone, closed captioning text pagers, as well as Braille guides and menus for all concessions. Please refer to the Guide for Guests with Disabilities for more detailed information, copies of which are available at Guest Services Centers (located on the concourse behind Sections 121, 136, 206 and 226), online at LincolnFinancialField.com or by calling the Guest Services Hotline at (267) 570-4400 (VOICE: 267.570.4400. RELAY: 711) ADA Ticket Fraud Ticket fraud includes but is not limited to, the misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, revocation of tickets or ejection. Alcohol Policy Lincoln Financial Field, Aramark, Levy Restaurants and Contemporary Services Corporation work hard to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below.
Animals are not permitted in Lincoln Financial Field with the exception of service animals and service animals in training. (ATM's) Sovereign Bank Automated Teller Machines There are nine (9) Sovereign Bank ATMs available at the following locations: HeadHouse Atrium Main Concourse - Sections 106, 113, 122, 136 Club Level - Behind Sections C6, C27 Upper Concourse - Sections 226, 242 Bag Search Lincoln Financial Field prohibits bags larger than 12" x 12" x 12" from being brought into the stadium. All bags are subject to search upon entry and are subject to additional searches within the stadium. This policy is in effect for all Guests of Lincoln Financial Field. Banners and Signs Signs must be handheld, event-related, in good taste and cannot obstruct another Guests view. They may not contain commercial messages, logos or political endorsements and may not be hung on the stadium structure. Signs on poles or sticks, constructed of wood or metal material, are also not permitted. Management reserves the right to confiscate signs that are in violation of stadium policy. Bottles and Cans Bottles, cans or beverage containers of any kind are not allowed into Lincoln Financial Field. A search will be conducted at the gates to prevent these and other prohibited items from entering the stadium. Please refer to Prohibited Items and Behavior for more information. Exceptions will be made for those with medical requirements and/or special needs. Bud Zone Bar The Bud Zone Bar is located on the concourse behind Section 108 in the Chrysler-Jeep quadrant at Lincoln Financial Field. It features televisions and ice cold beverages from the Anheuser-Busch family of brands. The Bud Zone Bar is the perfect place to visit during the game. Adults under the age of 30 must show proof of age to purchase alcoholic beverages Cameras Cameras (still only) are permitted inside Lincoln Financial Field as long as their use does not interfere with the game or other Guests' enjoyment of the game. Video cameras and video recording of events at Lincoln Financial Field is prohibited. Cell Phones Cellular phones are allowed in the stadium as long as their use does not interfere with other Guests enjoyment of the game. Cheerleader and SWOOP Appearances Guests have the opportunity to book Philadelphia Eagles cheerleaders and SWOOP for appearances at a company party, grand opening, or other corporate functions. If you are interested in having our Cheerleaders mingle with your Guests, please call (215) 463-2500 for more information on how to submit a request. For SWOOP appearances, please call (215) 463-2500 for more information on how to submit a request. Children's Ticket Policy Children two (2) years of age and under do not need a ticket to enter Lincoln Financial Field. They must be seated on a parent or guardian's lap and not interfere with the sightlines of other Guests. All children who have reached their third birthday must have a ticket for admission and sit in their own seat. Children must have a ticket to receive a promotional item. Club Lounges All Presidents Club, Touchdown Club, Suite Guests and Club Seatholders are invited to visit the two (2) exclusive Club Lounges during events at Lincoln Financial Field. The two 40,000 square-foot Club Lounges are located on the Club levels of the east and west sidelines. These spacious Lounges have full-service bars, concession stands and merchandise shops. For additional information on our Premium seating areas, please call the Premium Services Hotline at (267) 570-4150. Club Seats There are 8, 740 Club Seats at Lincoln Financial Field. Club Seatholders have access to the Club Lounges two (2) hours prior to the start of Eagles games, and no less than one (1) hour prior to the start of other events. They also have access to the Club Lounges for one (1) hour following the conclusion of every event. For additional information on our Premium seating areas, please call the Premium Services Hotline at (267) 570-4150. Code Of Conduct Lincoln Financial Field Management is committed to creating a safe, comfortable and enjoyable experience for our Guests. Our staff will proactively support an environment free from the following behaviors:
Guests are encouraged to report issues and concerns to a nearby Usher or Event Security by calling the In-Stadium hotline at (267) 570-4444 Compliments, Complaints and Comments Guests with a compliment, complaint or comment may express it, in person, at one of the Guest Services Center locations in Sections 121, 136, 206 and 226. Written feedback may be directed to fanfeedback@lincolnfinancialfield.com or by calling the Guest Services Hotline at (267) 570-4400. Concessions Aramark is the concessionaire for Lincoln Financial Field. For your convenience, all concession stands at Lincoln Financial Field accept MasterCard, MasterCard PayPass, Visa and American Express. Designated Driver Program As part of Lincoln Financial Fields commitment to public safety, Guests can receive a Designated Driver wristband and coupon for a free soft drink by registering as a Designated Driver at one of the Guest Services Centers located on the concourse behind Sections 121, 136, 206 and 226. Eagles Youth Partnership Founded in 1995, Eagles Youth Partnership (EYP) is the charitable wing of the Philadelphia Eagles. Tackling childrens health and education issues, EYP teams the Eagles organization and its players with corporate and community partners to deliver services, grants, incentives and messages to children that positively influence their lives. The signature programs of EYP are the Eagles Eye Mobile and Eagles Book Mobile, which provide free eye exams, eyeglasses, storybook readings and books for underprivileged children in the Greater Philadelphia region. Every August, Eagles Youth Partnership and the Philadelphia Eagles host the Annual Eagles Carnival & Auction at Lincoln Financial Field. This ticketed fund raiser is open to the public and all proceeds benefit the programs of EYP. For more information visit EaglesYouthPartnership.org or call (215) 463-2500. Eagles Youth Partnership's Mission To enhance opportunities and improve the quality of life for children and youth in the Greater Philadelphia region through health and education partnerships. Eagles Kids Club Kids age 14 and under have the chance to become a member of the Eagles Kids Club, the largest kids club in the NFL! Eagles Kids Club members receive monthly opportunities to enter contests, win prizes and participate in once-in-a-lifetime events at Lincoln Financial Field. For more information, visit PhiladelphiaEagles.com/kids, email to kidsclub@PhiladelphiaEagles.com or call (267) 570-4300. Elevators Lincoln Financial Field is equipped with elevators at the following locations:
Emergencies Should you need immediate assistance, please notify the nearest event staff member, security personnel, police officer or visit a Guest Services Center located on the concourse behind Sections 121, 136, 206 and 226. Guests are also encouraged to call our In-Stadium Hotline number at (267) 570-4444 for assistance. In the event of a serious emergency at Lincoln Financial Field, all event staff, event security, police and Philadelphia emergency response agencies are ready and available to assist all Guests, including Guests with disabilities. Pertinent information regarding the emergency situation and evacuation procedures will be provided over the public address system and on stadium televisions and scoreboards. Entrances There are six (6) Guest entrances to Lincoln Financial Field. These locations are as follows:
Escalators are located at the following locations: HeadHouse, East, Northeast, Northwest, and West sides of the stadium; more specifically behind Sections 125, 128, 135, 227, 235 and 241. Family Restrooms Family restrooms are designed for the use of Guests with small children and Guests with disabilities. These restrooms are located on the concourse behind Sections 106, 119, 207, 213, 224, 231 and 240. All family restrooms are accessible and equipped with baby changing tables. Family Section (Alcohol-Free) The alcohol-free family section is located at Section 217. This section was created to give families the option to enjoy the event in an alcohol-free environment. Fan Mail Letters to Eagles players should be sent directly to: Player Name c/o Philadelphia Eagleas NovaCare Complex One NovaCare Way Philadelphia, PA 19145 The Eagles Organization cannot assume responsibility for lost or misdirected articles. Due to a large volume of requests, the Eagles do not accept items to be signed by players or take responsibility for the return of personal items. First Aid There are five (5) First Aid locations at the stadium where medical treatment is available: HeadHouse - HeadHouse Lobby Security Post adjacent to the Ticket Office. Main Concourse - Behind Sections 114 and 136. Upper Concourse - Behind Sections 217, 233 and 242 Emergency Medical Technicians with Automatic External Defibrillators (AEDs) are also positioned throughout the stadium and are ready to respond to emergencies. Guests needing medical assistance are encouraged to contact a nearby event staff or security staff member. Guests needing assistance may also call the in-stadium hotline at (267) 570-4444. Gate Opening Times The HeadHouse Plaza, located at the North end of the stadium, will generally open three (3) hours prior to Eagles games. Club and Suites will typically open two (2) hours prior to the scheduled start of the game. Inner stadium gates will open an hour and a half (1 ) prior. Log on to LincolnFinancialField.com for a complete schedule of gate opening times. Go Green! The Philadelphia Eagles are committed to improving the environment we already wear green, think green and bleed green. Now its time to GO GREEN! Recycling and clean green power initiatives have been launched at the teams offices within the NovaCare Complex as well as Lincoln Financial Field. Please make sure to recycle all plastic bottles in the appropriate, Go Green! receptacles located throughout the concourses. When you go to Lincoln Financial Field, GO GREEN! RECYCLE!!! GuestAssist Text messaging system During games at Lincoln Financial Field, guests having issues can text 78247 the word assist followed by their issue and location. Stadium personnel will respond. The keyword assist must be followed by a space and then the message from the guest (the issue and location). Our Mission - to GO GREEN! To create and sustain championship performance on the field and in the community through programs that promote the quality of life in our region, green the environment and to improve our impact on the planet. Guest Services Centers There are four (4) Guest Services Centers located on the concourse behind Sections 121, 136, 206 and 226. Guest Services Centers assist Guests with lost and found, lost children, stadium directions, emergencies, general information and accommodations for Guests with disabilities such as Braille guides, text pagers and assistive listening devices. These centers are staffed with knowledgeable attendants ready to assist Guests needing information. HeadHouse While Lincoln Financial Field is a bold testament to the Eagles present and future; we have not forgotten the past. As you enter the Lincoln Financial Field HeadHouse, youll be engulfed by memories of Eagles seasons past. Included in our visual presentation is a franchise timeline, featuring some of the Eagles defining moments. The HeadHouse is one of the signature design elements of Lincoln Financial Field; built in tribute to the old railroad stations in Pennsylvania. This stand-alone building on the North side of the Stadium is open all year round and contains the Eagles Ticket Office, the Eagles Pro Shop and the ten (10) Red Zone Suites. HeadHouse Plaza A Guests trip to Lincoln Financial Field whether it be to an Eagles game or any other special event will not be complete without a stop at the HeadHouse Plaza. A destination point all by itself, the HeadHouse Plaza is located just inside the gates at the North end of Lincoln Financial Field. The 100,000 square foot plaza features a giant video screen, entertainment, food and beverages, a team store, the Miller Lite Tailgate Zone, Touchdown Club and the Sovereign Bank Interactive Zone featuring an array of games and entertainment options for kids and adults alike. Housekeeping As our mission statement reads, Lincoln Financial Field strives to present our Guests with a safe, clean and friendly environment at all times during your visit. If you see or experience a housekeeping problem or maintenance concern, please notify your nearest event staff member or visit a Guest Services Center located on the concourse behind Sections 121, 136, 206 and 226. Guests may also call our in-stadium hotline at (267) 570-4444 to report an issue. A member of Lincoln Financial Field staff will be immediately dispatched to the location to remedy the situation. If you would like to voice a concern, post-game, please contact the Guest Services Hotline at (267) 570-4400. Lost And Found All Guests looking to claim or report lost items during an event should visit one of the Guest Services Centers located on the concourse behind Sections 121, 136, 206 and 226. Guests inquiring about lost items at previous events should contact the Lost and Found hotline at (267) 570-4094 or via email to lostandfound@LincolnFinancialField.com. Items lost at prior games are held in a locked storage area for 30 days and are then either disposed of or donated to an appropriate charitable organization. Lincoln Financial Field cannot be held responsible for lost or damaged items. Lost Children And Guests Lost children and Guests should be taken to one of the Guest Services Centers located on the concourse behind Sections 121, 136, 206 and 226. Parents looking for a lost child should check with the nearest event staff member or Guest Services Center for assistance. For safety reasons, Lincoln Financial Field is unable to make stadium-wide announcements for lost children or Guests Lost or Stolen Tickets See "Ticket Replacement Policy" MADD (Mothers Against Drunk Driving) Lincoln Financial Field and the Philadelphia Eagles have teamed up with MADD to promote Guest safety. For more information on MADD services, visit the MADD booth located on the concourse behind Section 120. MasterCard PayPass MasterCard PayPass allows Guests with credit cards containing RFID embedded chips convenient and fast payment options at concession lines. To use MasterCard PayPass, simply tap the card on the reader in front of each register. MasterCard PayPass cannot be used at Eagles Merchandise locations. All Eagles Extra Points credit cards are paypass-enabled. For more information on MasterCard PayPass technology, log onto www.lincolnfinancialfield.com/paypass. For more information on the Eagles Extra Points card, log onto EaglesExtraPoints.com. Media Entrance The entrance for the media is located on the west side of the stadium just south of the West Gate. Only members of the media with proper credentials may use this entrance. Upon entering, bags will be inspected and tagged accordingly. Merchandise There are eighteen (18) merchandise stands located throughout the stadium. For your convenience, all points of sale accept MasterCard, Visa, American Express and Discover. The Eagles Pro Shop in the HeadHouse Plaza is open seven (7) days a week during the season. The daily operating hours are: Monday Saturday 10:00am 5:00pm and Sunday 11:00am 4:00pm. For convenient shopping, visit PhiladelphiaEagles.com or please call (888) 24-STUFF. Miller Lite Tailgate Zone The Miller Lite Tailgate Zone is located in the HeadHouse Plaza at Lincoln Financial Field. This area is open to the public with seating and televisions to entertain pre-game. It also features pre-game appearances by Eagles Cheerleaders, Eagles alumni, and of course, ice cold beverages from the Miller Brewing Company family of brands. Adults under the age of 30 must show proof of age to purchase alcoholic beverages National Anthem The Philadelphia Eagles hold tryouts for the National Anthem each year in the spring/summer. For information on tryouts, please visit PhiladelphiaEagles.com or call the Eagles Marketing Department at 215-463-2500. Parking Parking areas are generally open (5) five hours prior to kick off. Reserved parking is available for Suiteholders and Club Seatholders only. In conjunction with the safety directives of the NFL, all reserved parking areas are subject to a vehicle inspection prior to an event Payphones/TDD Phone For your convenience, a payphone is located on the main concourse behind Section 137. This phone is equipped with TDD capabilities (Telecommunications Device for the Deaf) Prohibited Items and Behavior In conjunction with the National Football League and for the safety of our Guests and employees, the following are prohibited: *Exceptions will be made for those with medical requirements and/or special needs. **Strollers must be checked at a Guest Services Center located on the concourse behind Sections 121, 136, 206 or 226. Police Room The Police Room is located on the Service Level near the loading dock on the East side of the stadium. Any inquiries about someone who has been removed by police should be referred to Guest Services Centers located on the concourse behind Sections 121, 136, 206 and 226. Publications The Eagles have several publications available for purchase at Lincoln Financial Field. The official Philadelphia Eagles Media Guide is a comprehensive Eagles reference book that includes over 300 pages of facts and figures of Eagles information both past and present. The Philadelphia Eagles Yearbook, Eagles Insider, and GameDay Magazine are on sale at various merchandise stands throughout the stadium. For convenient shopping visit PhiladelphiaEagles.com or call (888)-24-STUFF. Radios Hand-held radios for personal use are allowed in the stadium as long as they are not larger than 12 x 12 x 12 and do not distract from the enjoyment of other Guests. For the comfort of those seated around you, headphones are encouraged. Radio Broadcasts 94.1 WYSP is the official network for Eagles radio and will broadcast all sixteen (16) regular season games, all preseason games and all playoff contests. The Eagles Radio Network consists of eleven (11) stations across Pennsylvania, New Jersey and Delaware. All broadcasts can be accessed on the Eagles website at PhiladelphiaEagles.com. The Eagles pre-game show is broadcast live from the HeadHouse Plaza. Red Zone Seats Eagles fans within the first two rows of Sections 128 to 131 in the North end zone and Sections 109 to 112 in the South end zone are members of our Red Zone. Red Zone members enjoy access to an all-inclusive pre-game buffet before every home game. Other benefits of membership include half-time access to the Red Zone Lounge (located on Red Zone Suite level within the HeadHouse), pre-game sideline passes, a private tour of Lincoln Financial Field, and a luncheon at Training Camp. For additional information on our Premium seating areas, please call the Premium Services Hotline at (267) 570-4150. Re-Entry Guests may not exit and re-enter the stadium using the same ticket. However, in case of an emergency, you may receive permission from a Gate Chief, who will permit re-entry to the stadium at the same gate. In addition, you will be required to go through the security search process for a second time. Guests who leave the stadium, without scanning a ticket out by a Gate Chief, will not be permitted to re-enter the stadium with the same ticket. Restrooms There are public restrooms (men, women and family) conveniently located throughout the stadium. All restrooms are accessible to our Guests with disabilities. Safe In The Seat Program Children and Guests can receive a free ID bracelet featuring a space to write your seat location. The Safe in the Seat Program aids in reuniting lost children and Guests with their appropriate parties. These bracelets are available at all Guest Services Centers located on the concourse behind Sections 121, 136, 206 and 226. Safe in the Seat bracelets are not valid in place of a ticket. For help with a lost child or Guest, please notify your nearest event staff member, security personnel or Guest Services Center. Scoreboard Messages Personalized messages can be displayed on the scoreboard of Lincoln Financial Field during an Eagles home game. Advance registration is required and is subject to availability. For more information, please call (215) 463-2500. Lincoln Financial Field is not able to page Guests using scoreboard messages. Smoking The City Ordinance of Philadelphia prohibits smoking in public places and workplaces, including sports facilities. At Lincoln Financial Field, smoking is PROHIBITED in ALL AREAS of the stadium. Designated smoking areas are available in the following locations. Violators of this policy may be ejected from the stadium. All Season Ticket Holders are responsible for their conduct as well as the conduct of their Guests and/or persons using their tickets. Sovereign Bank Interactive Zone You are encouraged to make time before the game to test your skills, learn more about the game of football and just have a good time at the Sovereign Bank Interactive Zone. Located in the HeadHouse Plaza at Lincoln Financial Field, the Interactive Zone allows Guests to get into the game before they actually get in to the game. Stadium Service Providers APEX: Provides Event Security at Lincoln Financial Field. Staff members can be identified by black polo shirts/jackets There are 172 Luxury Suites at Lincoln Financial Field. They are located in six (6) separate areas throughout the stadium:
Taxi Service Taxi cabs are available at the northeast corner of Broad Street and Pattison Avenue, directly next to the Broad Street Line subway station. Taxis are staged at this location for drop off pre-game and pick-up post-game. Television Broadcasts Preseason games will air on selected networks, local or national, depending on the game date. Eagles regular season games are controlled by the NFL's national network partners (ABC, CBS, FOX and ESPN). Check local listings for channels and times. Tickets The Eagles Ticket Office is located in the HeadHouse Lobby at the North side of the stadium, open Monday through Friday; 9am to 5pm. Hours are extended to accommodate the needs of specific events. For ticket information, call (215) 463-5500, Ticketmaster at (215) 336-2000, send email to tickets@LincolnFinancialField.com or visit PhiladelphiaEagles.com. Ticket Policy We value the enthusiasm of our Guests, but ask that all Guests exercise good judgment and observe our Code of Conduct. Guests should respect the rights of others by displaying proper decorum. All Season Ticket Holders are responsible for their conduct as well as the conduct of their Guests and persons using their tickets. Violations, by Season Ticket Holders or anyone, may result in revoked account privileges without reimbursement to the Season Ticket Holder and/or the holder of the ticket license at the discretion of the Philadelphia Eagles and Lincoln Financial Field. For more information regarding tickets, you can contact the Eagles Ticket Office at Lincoln Financial Field by calling (215) 463-5500 or via email at tickets@LincolnFinancialField.com. Guests are required to possess their ticket stub, at all times, once they enter the stadium. Guests must show their ticket to any stadium staff member when requested to do so. Failure to produce a valid game day ticket may result in ejection from the stadium. Children two (2) years of age and under do not need a ticket to enter Lincoln Financial Field. Ticket Replacement Policy (Lost or Stolen Tickets) Only the account holder of record may request and receive replacement tickets. Requests must be made in writing to the Eagles Ticket Office with proof of identification. In the case of stolen tickets, a copy of the police report must be submitted. Replacement tickets will be issued at the discretion of the Eagles Ticket Office and may not be available until the day of the event. Account Holders caught fraudulently requesting replacement tickets are subject to account revocation. Fax written requests, with proof of identification, to (215) 463-4040. For more information on this policy, please contact the Eagles Ticket Office at (215) 463-5500 or via email at tickets@LincolnFinancialField.com Touchdown Club The Touchdown Club at Lincoln Financial Field has a membership of 200 ardent Eagles fans. Members of this exclusive Club have seats on the 50-yard line in Section 101. They enjoy access to an all-inclusive pre-game buffet in the Touchdown Club Tent within HeadHouse Plaza. Other benefits of membership include access to the Club Lounges, reserved parking, pre-game sideline passes, an Eagles road trip, a luncheon at Training Camp, and an invitation to an annual State of the Eagles Breakfast. For additional information on our Premium seating areas, please call the Premium Services Hotline at (267) 570-4150. Tours Of Lincoln Financial Field Group and walk-up tours of Lincoln Financial Field are available. Guests will get a behind the scenes perspective of Lincoln Financial Field that a majority of fans never see. Based on availability, the tour includes: press box, locker room, field, broadcast booth, a Suite and much more! To schedule a tour, call the Tour Hotline at (267) 570-4510 or click here for more information. Ultimate Eagles Tailgate Party The Eagles Ultimate Tailgate Party takes place before each Eagles home game in the Eagles Tailgate Zone, located within the Hall of Fame Club at Citizens Bank Park. The party features a delicious all-you-can-eat buffet, unlimited beer, wine, and soft beverages, various forms of entertainment, a gift from the team, and a ticket to the Eagles game. The Eagles Ultimate Tailgate Party is perfect for entertaining clients, rewarding top-performing employees, or treating family and friends to an Eagles Football game. There is a minimum group purchase requirement of 25 tickets for this Party. For additional information on our Premium seating areas, please call the Premium Services Hotline at (267) 570-4150. VIP Will Call The VIP Will Call windows are located at the Chrysler Premier Club and Suites entrance and also at the SCA Club and Suites entrance. Tickets are available here for Guests with seating locations that include Club Seats, Suites, Presidents Club, Touchdown Club and the Red Zone Suites. Water Fountains There are water fountains conveniently located throughout the stadium. All fountains are accessible to our Guests with disabilities. Water fountains can be located on the concourse behind Sections 103, 118, 122, C3, C19, C24, C38, 204 and 222. Website And Internet Visit PhiladelphiaEagles.com for the latest information on the Eagles. You won't want to go anywhere else to catch up with the Eagles. Read daily features, On the Inside columns and answer our Daily Poll. Also, visit LincolnFinancialField.com for information, maps, seating guides, Premium Seating purchases, special event news and for exclusive looks inside the finest venue in all of sports! Wheelchairs A limited number of wheelchairs are available for transporting Guests from the gates to their stadium seating location. Guests are asked to supply their own wheelchair if they need one for the duration of the game. Guests may arrange for wheelchair assistance by contacting a gate supervisor at any entrance. In addition, wheelchair transport reservations can be made, in advance, by calling the Guest Services Hotline at (267) 570-4400. Guests needing assistance after the game should contact an event staff member, security personnel or visit one of the Guest Services Centers located on the concourse behind Sections 121, 136, 206 and 226. Will Call The Will Call windows are located at the northwest side of the HeadHouse Plaza, next to the Chrysler-Jeep Gate. To claim tickets at will call, Guests must show proper identification that matches the name on the tickets. Lincoln Financial Field does not accept any responsibility for third party will call. |
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